Customer Service

Shipping and delivery
Pick up
Payment
Privacy
Return and reflection
Customer Service / Complaints

Envío y entrega

La entrega de los paquetes se subcontrata a servicios profesionales de paquetería. Se encargan del transporte de las piezas de manera correcta. Hattink Thermo Parts es responsable del correcto embalaje y protección de los paquetes. Utilizamos material de relleno pelaspan para nuestros paquetes. Estos son ecológicos y 100% reciclables.

Los pedidos realizados el sábado y el domingo se enviarán el lunes.
Envío estándar: un pedido realizado antes de las 15:00 se enviará el mismo día si es posible con uno de nuestros transportistas. La mejor opción de envío se elige en función del peso o tamaño.
(siempre que los artículos estén en stock y se haya cumplido la opción de pago, en caso contrario nos pondremos en contacto contigo)

Para ubicaciones o dimensiones especiales, puede solicitar la tarifa de envío antes de realizar el pedido. Puede hacer esto ordenando los artículos deseados y seleccionando solicitar proforma y solicitar proforma enviar.

Plazos medios de entrega en días laborables:

NL Países Bajos 1-2 días
BE Bélgica 2-3 días
BG Bulgaria 7-8 días
DE Alemania 2-3 días
DK Dinamarca 2-3 días
ES España 3-4 días
IT Italia 3-4 días
FR Francia 3-4 días

Pick up

Have you chosen to pick up in Katwijk to Cuijk call yourself what time it is ready or you will receive an email or tel.hiervan. For export without VAT, we are required to have a signed transport statement (we will create a document for that), including a copy of your driver's license.

If you have questions regarding your order / package you can contact us.

Opening hours:

Monday to Friday: 8:30 - 16:00 hours
Saturday: by appointment

Payment

In the Netherlands a company or individual always pays tax on our goods. On these rests the rate of 21% VAT.

For companies:

Companies in the EU (excluding the Netherlands) are exempt if you have a valid VAT/VAT nr. Your address must match the VAT number which is linked by law. This is checked by us at the European Commission.Changes or adjustments after payment concerns ascription on invoice or a VAT number can be made with a deduction of € 15,- administration costs. (or €15 will be charged).
If the adjustment is made after a booking period (for tax purposes), this can only be done for €50.excl.Vat

Prices: The prices for the items only apply to stock items in the event of backorders, because you order more if there is stock, an additional price may apply or the increase in price concerns the cost price.
You can always cancel the extra items in writing within 12 hours after the order.

The webshop is equipped with a secure payment system. With this system we can deliver even faster. Possibilities for payment are among others:

- Credit card: Visa, Mastercard
- PayPal
- On account (only under SEPA direct debit)

It is only possible to buy on account by means of a direct debit authorisation which we collect after 20 days.
(According to the SEPA payment system)

Provided the following has been met:

If there is a one-time deposit amount to the limit to which they want to go per order. This amount can always be claimed back or settled with the last order.

or.

- After two orders have preceded that have been paid;
- That there is a net annual turnover of at least € 1000, - excluding purchased;
- That a direct debit authorization is filled in with IBAN and BIC No. and we have received it back.

Privacy

Information regarding privacy and data processing can be found in our Privacy Policy.

Return and reflection

If you want to return or exchange your item(s), you must request a return order by mail. A return order can be requested via the form below. When we agree, you can return your item(s). Without return order these shipments will be refused. For a return of packages always first contact one of our employees, so we can send you a return number which you must mention on the form of the return.

When cancelling the order after payment we are forced to charge the possible payment and administration costs (€15,-excl. Vat.).

Upon approval of a return of ordered items or backorders, there will be a minimum of € 15, -excl.Vat administration costs charged and there will also be a percentage charge as indicated below:

10% fee (within 7 working days return) of net price will be deducted, paid or credit note.

15% fee (within 14 working days return) of the net price will be deducted, paid or credit note.

25% fee (after 14 days to 20 days return) of net price will be deducted, paid or credit note.

Items not eligible for exchange or refund:
- Consumable items such as refrigerant, kit, Dryer/Filters, Shaft seals, Refrigerant oil.
- Items that are used, damaged or incomplete;
- Electrical components/parts such as circuit boards, thermostats, control boxes, sensors, switches, etc.;
- Items specially ordered/assembled for you.

Notice:
- No warranty on shaft seals and dryer/filter both for original and compatible parts;
- Items must be returned to us insured;
- It is important that the product is complete, unused and in the original and undamaged packaging;
- Unstamped postal items will not be accepted;
- You pay the shipping and payment costs of the webshop, these will not be refunded or credited.

File: Request for return shipment

File: Return Shipment (By Package)